Shipping Policy
1. Shipping Overview
Thank you for shopping with VigorPick!
We aim to provide a transparent and reliable shipping experience.
This Shipping Policy explains how orders are processed, when they are dispatched, how shipping charges are calculated, and what to do if you experience a delivery issue.
VigorPick is operated by 55 Resort Investments at Maddie, LLC.
2. Order Processing Time
All confirmed orders are dispatched within 7 business days after payment approval.
Business days are Monday through Friday, excluding U.S. federal holidays.
Our 7-business-day commitment refers to order processing and dispatch, not final delivery.
We prepare and arrange shipment during this period.
If we are unable to dispatch your order within 7 business days, we will notify you, explain the delay, and provide available options, including cancellation and a full refund before shipment.
3. Free Shipping on Orders of $59.99 or More
VigorPick offers free standard shipping on orders with a qualifying merchandise subtotal of $59.99 or more.
The qualifying subtotal is calculated after discounts and before applicable taxes.
Shipping Rates
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Orders of $59.99 or more: Free standard shipping.
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Orders below $59.99: Applicable shipping charges are displayed at checkout before payment.
The offer applies to shipping destinations served through our checkout.
We will not add an undisclosed shipping charge to an order that qualifies for free standard shipping.
4. Shipping Destinations
We ship to destinations that are available for selection during checkout.
Available shipping services depend on the destination, product details, and carrier availability.
If your address cannot be selected during checkout, please contact our customer support team before placing an order.
Orders may be prepared or shipped by fulfillment partners working on our behalf, and the shipping origin may differ from our listed business mailing address.
5. Estimated Delivery Time
Order processing and carrier transit are separate stages.
Order Processing: Within 7 business days after order confirmation and payment approval.
Carrier Transit: Begins after the order has been dispatched and depends on the selected shipping service and destination.
Estimated transit or delivery dates are provided when available through checkout information, order communications, or shipment tracking.
Delivery estimates are not guaranteed unless we expressly identify a specific guaranteed delivery date.
Factors that may affect transit include weather, carrier operations, regional delivery conditions, and seasonal shipping volumes.
If you need a destination-specific shipping estimate before purchasing, please contact customer support.
6. Order Tracking
Once your order has shipped, we will send a shipment notification to the email address provided during checkout.
Tracking information will be included when available from the carrier.
Tracking updates may not appear immediately after the shipping label is created.
If you have trouble locating your tracking information, please contact us with your order number.
7. Shipping During the Holiday Season
During busy holiday periods, carrier transit times may be longer than usual.
We recommend placing Christmas and holiday orders early.
Although we commit to dispatching confirmed orders within 7 business days, we cannot guarantee arrival before Christmas or another holiday unless an explicit guaranteed delivery date is provided for your order.
If you have questions about delivery timing, please contact us before purchasing.
8. Shipping Address Accuracy
Please ensure that your shipping address, email address, and contact details are complete and accurate before placing an order.
If you notice an error, contact us immediately.
We will make reasonable efforts to update shipping details before dispatch.
Once an order has shipped, the carrier may not be able to change its destination.
If an address issue causes a delivery problem, please contact us so we can review the situation and available solutions.
9. Delayed, Missing, or Lost Packages
If your package is significantly delayed, missing, or marked as delivered but cannot be located, please contact us at xingxingwork10@outlook.com.
Include your order number and any available tracking details.
We will review the shipment and, where appropriate, contact the carrier to investigate.
If a shipment is confirmed lost, we will provide an appropriate solution, which may include a replacement or refund, consistent with applicable consumer protection laws.
10. Damaged or Incorrect Deliveries
If an item arrives damaged, defective, or different from what you ordered, contact customer support.
Please provide your order number and a description of the issue. Photos may help us resolve the matter efficiently.
We will review the issue and arrange an appropriate replacement, exchange, or refund.
Eligible returns and exchanges are free of return-shipping and restocking fees.
11. Multiple Shipments
Some orders may be shipped in separate packages depending on product availability and fulfillment arrangements.
If this happens, you may receive multiple shipping notifications or tracking numbers.
Splitting a qualifying order into separate shipments will not cause additional standard shipping fees to be charged to you.
12. Taxes, Duties, and Other Charges
Applicable taxes and shipping charges collected by VigorPick are disclosed during checkout.
If international shipping is available, additional import duties, customs charges, or taxes may apply depending on the destination and local law.
Any charges known to us that must be disclosed before purchase will be presented as required by applicable law.
Please contact us before ordering if you have questions about international delivery charges.
13. Returns and Exchanges
VigorPick offers free returns and exchanges within 30 days of delivery for eligible orders.
Please review our Return & Refund Policy for detailed instructions.
Return requests can be initiated by contacting xingxingwork10@outlook.com.
14. Contact Information
For questions about order processing, shipping costs, delivery, or tracking, contact:
Store Name: VigorPick
Legal Business Name: 55 Resort Investments at Maddie, LLC
Email: xingxingwork10@outlook.com
Phone: +1 (636) 430-1161
Business Mailing Address:
109 N College Ave Ste 200
Fort Collins, CO 80524
United States
Website: https://vigorpick.com
Thank you for shopping with VigorPick.