Frequently Asked Questions

1. What is VigorPick?

VigorPick is an online store offering Christmas decorations, holiday gifts, festive lighting, home accents, and seasonal entertaining essentials.

Our goal is to make finding special items for your celebrations convenient and enjoyable.

2. Do you offer free shipping?

Yes! We offer free standard shipping on orders of $59.99 or more.

The qualifying amount is based on your merchandise subtotal after discounts and before applicable taxes.

For orders below $59.99, any applicable shipping charges will be displayed before you complete checkout.

Please review our Shipping Policy for more information.

3. How long does it take to ship my order?

We dispatch orders within 7 business days after order confirmation and payment approval.

Business days are Monday through Friday, excluding U.S. federal holidays.

Shipping and delivery are separate stages. Delivery time after dispatch depends on your destination and the carrier.

4. Will my order arrive before Christmas?

We recommend ordering early during the holiday season.

While we dispatch orders within 7 business days, delivery times can vary due to carrier schedules, weather conditions, and seasonal shipping volumes.

We cannot guarantee delivery before Christmas unless a specific guaranteed delivery date is expressly provided for your order.

5. How can I track my order?

Once your order ships, we will send a shipment notification with tracking information when available.

If you need assistance locating your package, please contact our customer support team.

6. Do you offer free returns and exchanges?

Yes! We offer free returns and exchanges within 30 days of delivery, subject to our Return & Refund Policy.

Eligible returns and exchanges do not incur return-shipping or restocking fees.

7. How do I request a return or exchange?

Email xingxingwork10@outlook.com within 30 days of delivery.

Please include your order number and let us know whether you would prefer a return or an exchange.

Our support team will provide instructions and a prepaid return label or another free return arrangement.

8. When will I receive my refund?

Once we receive and review your returned item, we aim to process an approved refund within 5 business days.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds.

9. What if my item arrives damaged or incorrect?

Please contact us at xingxingwork10@outlook.com and include your order number.

Describe the issue and, if available, provide photos of the item and packaging.

We will review the issue and arrange an appropriate resolution, such as a replacement, exchange, or refund, at no additional return cost to you.

10. Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel or modify your order.

We can accommodate cancellation requests before dispatch. If your order has already shipped, you can use our 30-day return process after delivery.

11. Where do you ship?

We accept orders for the shipping destinations available during checkout.

Available shipping methods and any applicable charges are displayed before payment.

If your delivery address is not accepted at checkout, please contact customer support before placing an order.

12. Are prices shown in U.S. dollars?

Product prices are displayed in the currency shown on our website and at checkout.

Any applicable shipping charges, taxes, and order discounts are presented before payment.

13. How can I contact VigorPick?

You can reach us through the following channels:

Email: xingxingwork10@outlook.com

Phone: +1 (636) 430-1161

Website: https://vigorpick.com

You can also send a message through our Contact Us page.

14. Who operates VigorPick?

VigorPick is operated by 55 Resort Investments at Maddie, LLC.

Our business mailing address is:

109 N College Ave Ste 200
Fort Collins, CO 80524
United States

15. How is my personal information protected?

We use Shopify and relevant service providers to operate our store, process purchases, and support our customers.

Please review our Privacy Notice and Your Privacy Choices page for details about our information practices and available privacy rights.

16. Where can I find your store policies?

You can find additional information in our Shipping Policy, Return & Refund Policy, Privacy Notice, Terms of Purchase, Terms of Use, and Contact Us pages.

If you have further questions, please contact our customer support team.