Return & Refund Policy
Our 30-Day Free Returns & Exchanges Promise
At VigorPick, we want you to feel confident about every purchase.
We offer free returns and exchanges within 30 days of delivery, subject to the conditions described below.
Eligible customers will not be charged return-shipping fees or restocking fees.
This policy applies to purchases made through https://vigorpick.com.
1. Return Window
You have 30 calendar days from the date your order is delivered to request a return or exchange.
To begin the process, contact us at xingxingwork10@outlook.com within this 30-day period.
Your return request must be initiated within the return window. You do not need to complete delivery of the return package to our return facility within those same 30 days.
2. Return Eligibility
For a standard change-of-mind return, items should:
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Be in their original condition, without damage caused by misuse
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Include the original components and accessories
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Be returned with original packaging when reasonably possible
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Be accompanied by an order number or other proof of purchase
Sale and promotional items are eligible for our standard 30-day return policy unless a lawful, clearly disclosed product-specific exception applies before purchase.
Items that arrive damaged, defective, or incorrect will be handled appropriately regardless of ordinary change-of-mind condition requirements, subject to applicable law.
Nothing in this policy restricts your statutory consumer rights.
3. How to Start a Return
To request a return:
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Email xingxingwork10@outlook.com.
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Include your order number and the item you wish to return.
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Tell us whether you would prefer a refund or an exchange.
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Follow the return instructions provided by our customer support team.
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Use the prepaid return label or other no-cost return arrangement we provide.
Please contact us before mailing any merchandise so we can identify your return correctly.
4. Free Return Shipping
VigorPick covers the return-shipping cost for eligible returns requested within 30 days of delivery.
There are no restocking fees for eligible returns.
We will provide a prepaid shipping label or another no-cost arrangement suitable for the return.
You do not need to purchase return postage independently.
If you have not received return instructions, contact our support team before sending your item.
5. Return Shipping Address
The correct return destination will be provided on your authorized return label or in the instructions supplied by our customer support team.
Our business mailing address is not necessarily our merchandise return facility.
Business Mailing Address:
55 Resort Investments at Maddie, LLC
109 N College Ave Ste 200
Fort Collins, CO 80524
United States
Please do not send merchandise to this address unless we expressly instruct you to do so.
6. Free Exchanges
We offer free exchanges within 30 days of delivery for eligible items.
Exchanges are subject to product availability.
An exchange for the same product or an available equivalent variant does not incur return-shipping or restocking fees.
If you request a different product with a higher price, we will explain any price difference and obtain your agreement before proceeding.
If the requested replacement is unavailable, you may choose a refund instead.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us.
Include your order number and a description of the problem. Photos are helpful when available.
After reviewing the issue, we will provide an appropriate resolution, including a replacement, exchange, or refund as applicable.
We will not charge return-shipping or restocking fees for these issues.
8. Refund Processing
After receiving and reviewing your returned item, we aim to process an approved refund within 5 business days.
Refunds are issued to the original payment method used for the purchase.
Your bank or payment provider may require additional time to reflect the refund in your account.
The refund will include the price of the returned item and applicable refunded taxes.
For change-of-mind returns, original shipping charges paid at checkout are generally non-refundable. Original shipping charges will be refunded where required by law or where the return results from our error, an incorrect item, or a defective product.
We will not retroactively charge you for the original free shipping on a qualifying order simply because a return reduces its remaining subtotal.
If you believe a refund is delayed, please contact xingxingwork10@outlook.com.
9. Order Cancellations
You may request cancellation before your order is dispatched.
If the order has not shipped, we will cancel it and issue a full refund to the original payment method.
If your order has already shipped, you may request a return after delivery under this policy.
10. Missing or Lost Packages
If your tracking information indicates an issue, or your package has not arrived, please contact us with your order number.
We will investigate the shipment and work with the carrier to determine an appropriate solution.
Where a package is confirmed lost, we will offer a replacement or refund as appropriate, in accordance with applicable consumer protection requirements.
11. Holiday and Gift Purchases
Holiday decorations and gift items are covered by our standard 30-day return and exchange policy.
The 30-day window begins on the delivery date, not on the date the item is given as a gift.
Please review the Shipping Policy for dispatch information and holiday delivery considerations.
12. Contact Information
Store Name: VigorPick
Legal Business Name: 55 Resort Investments at Maddie, LLC
Email: xingxingwork10@outlook.com
Phone: +1 (636) 430-1161
Business Address: 109 N College Ave Ste 200, Fort Collins, CO 80524, United States
Website: https://vigorpick.com
If you have questions about returns, exchanges, refunds, or order disputes, please contact us.
Your rights under applicable consumer protection laws remain unaffected by this policy.